Consumer protection service means that the freight forwarder has signed the Ecloud service consumer protection service agreement and promised to provide transaction protection services for consumers. When the owner-buyer uses the online secured transaction service to purchase logistics services in Ecloud service, such as In case of loss of goods due to the responsibility of freight forwarding and logistics services, the buyer can initiate rights protection in accordance with the provisions of these rules. If it is determined that the rights protection is successful, Ecloud service will deduct the seller's deposit for breach of contract compensation to protect the rights and interests of the buyer.

For freight forwarders, Ecloud service will review the qualifications of freight forwarding companies and operation qualifications, but will not endorse the credit and reputation of freight forwarders and provide any guarantee for offline service transaction risks.